Terms & Conditions

Please ensure that you have read all terms and conditions carefully before making your purchase.

By purchasing any item, you have agreed to the exclusive terms and conditions governing the sales between the Customer and Lighting Gurus.

  1. Orders
    1. All orders placed through this web site are subject to confirmation and acceptance by Lighting Gurus.
    2. We reserve the right to change prices without notice due to the nature of the industry. Lighting Gurus reserves the right to refuse or cancel any orders, whether or not the order has been confirmed and payment made. If payment has been made for the purchase and your order is cancelled, we will notify you immediately and refund the amount paid. We will inform you as soon as possible of any changes in prices, or cancellation of orders. 
       
  2. Prices
    1. For all Australian orders, all of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) 
      For each online order, you must pay:
      1. The applicable price for the relevant goods confirmed by Lighting Gurus;
      2. The delivery and handling fee specified on the web site at that time.
    2. For all Non-Australian (International) orders, all of our prices are in Australian dollars (AUD) and exclude GST (Goods and services tax) once you have proceeded to the checkout, the totals will be automatically adjusted to reflect this.
      For each online order, you must pay:
      1. The applicable price for the relevant goods confirmed by Lighting Gurus
      2. The delivery and handling fee specified on the web site at that time.
      3. For larger than normal items, you may be contacted after your purchase for an adjustement to the postage price.
      4. (If applicable) any customs duties and taxes applicable to your countries law. These fees will be charged to you via your countries authorities once you receive the item.
         
  3. Pick Ups
    1. At times we may dispatch your order directly from the importer (not from our premises), therefore, we are unable to offer a pick-up service.
       
  4. Postage
    1. Orders will be delivered to the address specified by you.
    2. Deliveries will be made to you by our contracted delivery drivers.
    3. We will do our best to deliver your order promptly. Once funds have cleared, most items will be dispatched the following day. Generally, items take three business days for delivery to our Australian customers.
    4. While all care is taken in the packaging and postage of your purchase, we will assume no liability for any late delivery. In addition, this does not constitute a return nor a refund.
    5. All orders delivered through our preferred couriers, includes insurance cover up to the total value of your order.
    6. Missing or damaged goods while in transit, will be processed according to the terms and conditions of the courier company. Claims will only be recognised within 24hrs of the delivery.
    7. If you are not available for collecting your item at the time of delivery, you will be liable (if charged by the Courier) to pay any additional fees associated with your parcel being sent out any consecutive times.
  5. Availability
    1. Every effort will be made to satisfy your order. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you at the earliest convenience.
    2. In this instance, your order will either be placed on back order, or you will be issued with a store credit note.
       
  6. Pictures & Product Descriptions:
    1. Pictures are for illustrative purposes only. Whilst every effort is made to make products descriptions as accurate as possible, errors may unintentionally occur.
    2. If you require clarification on any item specifications, please contact our office via email.
       
  7. Payment Details
    1. Lighting Gurus requires that all purchases are to be paid in full.
    2. We accept the following methods of payment: Direct Deposit, Banck Cheque, Credit Card and Pay Pal .
    3. When paying by Direct Deposit, please use your order number as the payment reference. If for some reason this is not possible, email us the branch name and branch number (BSB), date and amount paid. This will ensure that we are able to dispatch your order promptly.
    4. As we do not offer Pick-Ups, Cash on Delivery (C.O.D) is not a payment option.
    5. Full Payment Instructions will be provided to you once your order is placed.
    6. Payment must be cleared before the goods are dispatched. 
       
  8. Refunds and Returns
    1. Refunds are not offered on products supplied within our normal terms and conditions.
    2. If we are unable to supply a product due to our manufacturers or wholesalers being unable to supply to us, a full refund will be offered.
    3. Products may be returned if they are found to be faulty or dead on arrival (as per our warranty instructions) you should contact us for further instructions.
       
  9. Warranties
    1. Individual product warranties are noted within each product description.
    2. Warranty on Globes is Nil, unless found to be DOA (Dead On Arrival).
    3. All warranties are void, if NOT installed by a licensed electrician.
    4. Any items returned for warranty, must be accompanied by:
      1. Original proof of purchase, and
      2. A copy of the electrical certificate issued for the installation of these items by a licensed electrician.
    5. For any items that are either "Damaged in Transit" or Dead on Arrival you must contact us within 24 hours of receipt by you.
       
  10. Liability
    1. Lighting Gurus shall not be liable to the Customer, or to any other person whomsoever, for any loss or damage whatsoever or howsoever caused arising directly or directly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.
    2. Lighting Gurus expressly excludes liability for consequential loss or damage including but not limited to loss of profit, business, revenue, goodwill or anticipated savings.
       
  11. Changes To Terms
    1. These terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Lighting Gurus
       
  12. Applicable Law.
    1. These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales
       
  13. Disclaimer
    USE OF THE INFORMATION AND DATA CONTAINED ON THIS WEBSITE IS AT YOUR SOLE RISK. THE INFORMATION AND DATA ON THIS WEBSITE IS SUBJECT TO CHANGE WITHOUT NOTICE. LIGHTING GURUS MAKE NO REPRESENTATION, EXPRESSED OR IMPLIED, AS TO THE ACCURACY OF THE INFORMATION AND DATA CONTAINED ON THIS WEBSITE. LIGHTINGGURUS.COM.AU ACCEPT NO LIABILITY FOR ANY USE OF THE SAID INFORMATION AND DATA OR RELIANCE PLACED ON IT. LIGHTING GURUS MAKE NO REPRESENTATIONS, EITHER EXPRESSED OR IMPLIED, AS TO THE SUSTAINABILITY OF THE SAID INFORMATION AND DATA FOR ANY PARTICULAR PURPOSE. LIGHTING GURUS MAKE NO WARRANTIES THAT THE INFORMATION AND DATA IS FREE OF INFECTION BY COMPUTER VIRUSES OR OTHER CONTAMINATION.