Delivery Information

We send most items by Australia Post around the country. Please allow 3-4 days for delivery.

Goods that are in stock will be despatched the same day providing the order is processed before 2pm. Please note that to guarantee same day despatch the delivery address must match the billing address. If you are in any doubt about status/delivery of your order please call us.

Goods that are out of stock may take up to 4 - 8 weeks of receipt of order. In the unlikely event of goods taking longer than the 4 -8  week period you will be contacted by our customer service and offered an alternative product. They will give the option for the order to be cancelled without penalty if the lead time is unsuitable.

 

Goods supplied within the Australia will normally be delivered within 3-5 working days of acceptance of order. If the agreed delivery date cannot be met, you will be notified and given the opportunity to agree a new delivery date or cancel the order.

 

Our working hours are Monday to Friday 9am to 5pm, excluding public Holidays. If no one is available to take delivery from our courier, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the Goods will be returned to Lighting Gurus.

 

Please note you are required to examine your Goods at point of delivery and sign 'received in good condition'. If the package is damaged please sign delivery paperwork 'accepted package damaged' or if you so wish, refuse the delivery. Please always check your goods on delivery or if not given time please sign for as unexamined. If the packaging is damaged please sign accepted package damaged. If not satisfied please refuse the delivery, however if you have signed received in good condition we will subsequently not refund or pay for collection of goods.

 

If you require re-delivery, Lighting Gurus reserve the right to charge these additional shipping costs. Should you wish to cancel the order at this point, Lighting Gurus reserve the right to deduct from any refund the cost of the initial delivery charge plus extraneous costs incurred as a result of the Goods being returned to Lighting Gurus.