FAQ

Can I order an out of stock item?

Sorry, it is not possible to place an order for an out of stock item.  As soon as the item you wish to order arrives back in stock it will be available for purchase on the site. To receive an email when a product is back in stock please click on the 'Request Email Alert' link beside the stock ID or if you need help to choose an alternative product please get in touch with our Customer Service team

Can I change my order?

Unfortunately you won't be able to change your order online once it's been placed, so please make sure you check your order and address details before you press buy!

Due to the volume of orders placed on a daily basis we can't amend or change your order. If you've noticed a mistake in your order please contact our Customer Service team as soon as possible. We'll do our best to help you if your order hasn't already been dispatched.

What is your pricing policy?

For orders placed from within Australia, prices include GST (Goods and Services Tax) charged at the appropriate rate.

Please note that local tax and customs duty may apply for overseas orders. For full details please consult your local customs office. If you select a currency or a delivery country outside of Australia, prices will be displayed GST-free.

Whilst we do our best to ensure prices are up to date and correct, errors may occur and in this case we'll contact you before your order is shipped.

My refund has not shown up in my bank account

If we've let you know that we've refunded you, don't worry it's on its way! If you've paid by PayPal your funds will have been refunded to your PayPal account.

Refunds to credit cards can take up to ten banking days to appear in your account. Refunds by bank transfer can only be completed once we've received the necessary banking information (swift code IBAN etc), so please ensure you have provided these for the refund to be completed as quickly as possible.

Do you offer finance arrangements?

Unfortunately we do not currently supply any finance options. For all our payment options please see the Payment Information section.